Job Purpose
The Customer Relations Executive is responsible for ensuring an excellent customer experience by handling customer enquiries, managing subscriptions, coordinating deliveries, resolving complaints, and building long-term relationships with customers and community residents.
Key Responsibilities
Customer Service
- Attend customer enquiries through phone, WhatsApp, and in person.
- Guide customers on products, subscriptions, and services.
- Resolve customer complaints promptly and professionally.
- Ensure a high level of customer satisfaction.
Order & Delivery Coordination
- Coordinate daily customer orders and subscriptions.
- Work closely with the delivery team to ensure timely deliveries.
- Share order updates with customers when required.
- Follow up on pending or delayed deliveries.
Customer Relationship Management
- Maintain customer records and purchase history.
- Conduct follow-up calls after deliveries.
- Collect customer feedback and share improvement suggestions.
- Build strong relationships with community residents and repeat customers.
Sales Support
- Promote new products, seasonal offerings, and subscription plans.
- Identify opportunities for upselling and cross-selling.
- Support promotional campaigns and customer engagement activities.
Administration & Reporting
- Maintain customer databases and enquiry records.
- Prepare daily and monthly customer service reports.
- Coordinate with store, farm, procurement, and operations teams for smooth execution.
Skills Required
- Excellent communication skills (English, Telugu, and Hindi preferred)
- Strong customer service orientation
- Good interpersonal and relationship-building skills
- Problem-solving ability
- Basic computer knowledge (MS Office, Excel, WhatsApp Business)
- Ability to multitask and work under pressure
Qualifications
- Graduate in any discipline.
- 2–4 years of experience in customer service, retail, hospitality, or sales support.
- Experience in food retail, supermarkets, hospitality, or FMCG will be an added advantage.
